Frequently asked questions
Is this product suitable for leaving outside all year round?
Yes — all Arbor Garden Solutions products are made from FSC-certified pressure-treated timber, engineered to withstand the British climate year-round. The pressure treatment process forces preservatives deep into the wood fibres, protecting against rot, moisture, and insect damage without the need for seasonal storage. A breathable cover during winter is beneficial but not essential.
What wood is used and where does it come from?
Arbor Garden Solutions use FSC-approved, sustainably sourced timber across their entire range — meaning the wood comes from responsibly managed forests where trees are replanted and ecosystems are protected.
Does this product come assembled or flat-packed?
Flat-packed, with full assembly instructions and all fixings included. Most customers complete assembly in 30–60 minutes. Step-by-step video guides are available on the Arbor Garden Solutions YouTube channel. If you would prefer professional assembly, this can be added at checkout for a fixed fee.
What if my product arrives damaged or develops a fault?
Contact us at sales@oakandoutdoor.co.uk within 48 hours of delivery with your order number and clear photographs of the issue. Within 30 days of delivery you are entitled to a full refund, replacement, or repair. We liaise with Arbor Garden Solutions on your behalf throughout. Please retain all packaging and components until your claim is fully resolved.
What is the returns process if I change my mind?
You have 30 days from delivery to return this product. A prepaid return label will be provided within 2 working days of your return being approved — no collection charge applies. Items must be unused and returned in their original packaging. Please retain all packaging until you are satisfied with your order. Your refund will be processed automatically once the return has been received and inspected.