Honest delivery information — no surprises at the door.

We think delivery pages should tell you what you actually need to know, not what sounds impressive. Here's exactly how delivery works at Oak & Outdoor, including the parts that aren't always straightforward.

How we deliver

Oak & Outdoor works with a select group of trusted UK trade suppliers who dispatch orders directly to you. This means your order travels from a UK warehouse to your door — no international freight, no long waits, no customs complications.

Because we work with more than one supplier, delivery timelines and carriers can vary depending on which product you order. If you're ever unsure about a specific product, email us at sales@oakandoutdoor.co.uk before ordering and we'll give you an honest answer.

Delivery timeframes

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm on a Friday will begin processing the following Monday.

Free delivery

We aim to offer free standard delivery on all orders to UK mainland addresses. However,  in some circumstances, there may be an added delivery charge, depending on weight and location.

Any delivery charge is always shown clearly before you confirm your purchase. We do not add delivery costs at the final checkout stage that weren't visible in your basket.

Tracking your order

Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking reference and a link to track your delivery in real time. Tracking is provided for all orders.

If you haven't received a dispatch confirmation within the expected dispatch window, please email us at sales@oakandoutdoor.co.uk with your order number and we will chase this with our supplier immediately.

A note on our suppliers and lead times

We want to be transparent about how our fulfilment works, because we think you deserve to know.

Oak & Outdoor is a specialist retailer, not a warehouse. Your order is fulfilled directly by our UK trade supplier partners.

The benefit of this model is that your furniture comes directly from the people who made it, without sitting in an intermediary warehouse. The honest reality is that dispatch timelines are set by our suppliers, and while we hold them to clear SLAs, they are occasionally subject to:

• High season demand — April to August is peak season for garden furniture across the UK. During this period, dispatch times at the upper end of the stated window are more common. If you're ordering for a specific date — a birthday, an event, a garden party — please order with a comfortable margin and email us so we can flag it with the supplier.
• Stock availability — we monitor stock levels as closely as our supplier systems allow, but occasionally a product sells out between your order and our supplier's next stock update. If this happens we will contact you within one business day to offer an alternative, a revised timeline, or a full refund.
• Product size and carrier — larger items such as dining sets, benches, and garden structures are shipped by specialist furniture carriers rather than standard parcel services. These carriers typically work on a scheduled route basis, which means delivery may be at a specific time window rather than a precise hour. You will be contacted by the carrier to arrange a suitable delivery slot where this applies.

Delivery charges by supplier

Because we work with multiple suppliers, delivery charges can vary by product. Any charge applicable to your order is always confirmed in your basket before checkout. You will never see a delivery charge appear for the first time at the payment stage.

For large items delivered by two-person carrier service, a delivery charge may apply regardless of order value. This will always be stated clearly on the product page.

What happens on delivery day

Most garden furniture is delivered to your front door or the nearest accessible point to your property. Our carriers do not currently offer a room-of-choice or garden placement service unless stated on the specific product page.

Please inspect your order on arrival where possible. If the outer packaging shows signs of significant damage, note this with the driver before signing. If you discover damage after the driver has left, please email us at sales@oakandoutdoor.co.uk with your order number and photographs within 48 hours of delivery — this helps us resolve the issue with our supplier as quickly as possible.

Failed deliveries

If a delivery attempt is made and no one is available, the carrier will leave a card with instructions for rescheduling or collecting from a local depot. Most carriers will make a second delivery attempt automatically.

If a delivery fails twice and the item is returned to our supplier, we will contact you to arrange re-delivery. Additional re-delivery charges may apply in this circumstance.

Something not right?

If your delivery experience doesn't match what we've described here — wrong item, missing parts, damaged goods, or simply no communication when you expected it — please email sales@oakandoutdoor.co.uk with your order number and a description of the issue.

We aim to respond within 1 working day. Delivery and product issues are our highest priority — because your experience reflects directly on us, regardless of which supplier fulfilled the order.

Last updated: May 2026 For full details of your consumer rights regarding delivery, please refer to our Terms & Conditions.