At Oak & Outdoor we work with trusted UK suppliers to get your order to you quickly and safely. Delivery times and costs vary depending on the product and where you are in the UK — the details below explain what to expect.

Delivery times

Most orders are delivered within 7 working days. Once your order has been dispatched, you'll receive an email with tracking or delivery details. Larger items such as garden buildings and furniture sets are delivered by dedicated carriers, and delivery windows for these are confirmed after you order.

Delivery times can vary by product and by season, particularly during busy periods. If you need an item by a specific date, contact us before ordering and we'll do our best to confirm whether it's possible.

Delivery costs

Standard UK mainland delivery is free on the vast majority of our range.

Some larger items — particularly garden buildings, sheds and summerhouses — carry an additional delivery charge to certain parts of the UK, because our suppliers pay more to deliver to remote areas. Where this applies, you'll see a postcode checker on the product page. Simply enter your postcode before ordering and it will tell you straight away whether a delivery charge applies to your area, and how much it is.

The charges for these areas are:

  • Most of the UK mainland — free
  • Outer mainland areas (parts of Scotland, the far South West, mid and west Wales, the Scottish Borders and similar) — a delivery surcharge of £50
  • Remote mainland areas (Aberdeen and the Isle of Wight) — a surcharge of £85
  • Far northern mainland (Caithness) — a surcharge of £100

If your postcode carries a surcharge, please apply it on the product page before checkout so your order can be completed and delivered without delay.

Areas we currently can't deliver to

For garden buildings and other large items, we're currently unable to deliver to the following areas:

  • Northern Ireland (BT)
  • The Scottish Islands, including the Highlands and Islands where they fall outside the mainland (parts of PH, PA and IV postcodes)
  • The Isle of Man (IM)
  • The Channel Islands (GY, JE)
  • The Scottish island groups — Outer Hebrides (HS), Orkney (KW island postcodes) and Shetland (ZE)

If you live in one of these areas and would like a garden building, please contact us before ordering. We'll check with our supplier whether a special delivery can be arranged and quote you directly. Our smaller garden furniture and accessories can often still be delivered to these areas — get in touch and we'll confirm.

Damaged or faulty items

All deliveries must be inspected within 48 hours of arrival, in line with our terms and conditions. If anything arrives damaged or incomplete, please contact us straight away with photos and we'll put it right as quickly as possible.

Need help?

If you have any questions about delivery to your area, or need a quote for a location not covered above, we're happy to help.

Email: sales@oakandoutdoor.co.uk Phone: 0330 043 5980