Delivery

Simple, honest delivery. No surprises at checkout.

Oak & Outdoor works with a small number of trusted UK trade suppliers who dispatch orders direct to your door. Because each supplier operates their own warehouse and carrier network, delivery timelines can vary by product — all relevant details are shown on each product page before you add to basket.

Delivery timeframes

Standard UK mainland	3–10 working days from order confirmation
Cost	Free to UK mainland addresses

Working days are Monday to Friday, excluding UK bank holidays.

We currently deliver to UK mainland addresses only. We're unable to ship to Northern Ireland, the Republic of Ireland, the Scottish Highlands and Isles, the Channel Islands, the Isle of Man, the Isle of Wight, and some Cornwall and West Wales postcodes. If you're unsure whether we cover your address, email us before ordering and we'll check for you.

Free delivery

Standard delivery is free on all orders to UK mainland addresses — no minimum spend. The price you see is the price you pay: nothing is added at the payment stage.

Tracking

You will receive a dispatch confirmation email with a tracking reference as soon as your order leaves the warehouse. If you haven't received this within the expected window, email us at sales@oakandoutdoor.co.uk with your order number and we will follow up with the supplier immediately.

Large items

Dining sets, benches, and garden structures are shipped by specialist two-man furniture carriers. These deliveries operate on a scheduled route basis — the carrier will contact you to arrange a suitable delivery slot. Please ensure clear access to your property and that someone is available to receive the delivery.

Please inspect your order on arrival. If packaging shows signs of damage, note this before signing. If you discover damage after delivery, email us at sales@oakandoutdoor.co.uk with your order number and photographs within 48 hours.

Peak season

April to August is peak season for garden furniture across the UK. During this period, dispatch times may sit toward the upper end of the stated window. If you are ordering for a specific date, please allow a comfortable margin and email us so we can flag it with the relevant supplier.