Terms & Conditions

Last updated: 28 April 2026

Please read these Terms and Conditions carefully before placing an order with Oak & Outdoor. By purchasing from oakandoutdoor.co.uk, you agree to be bound by these terms. If you do not agree, please do not use our website.

These Terms & Conditions form a legally binding agreement between you (the customer) and Oak & Outdoor (the trader). They comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024.

1. About Us

Oak & Outdoor is a family-run business trading at oakandoutdoor.co.uk, specialising in premium garden furniture and outdoor living products. We are a sole trader registered with HMRC.

Trading name: Oak & Outdoor

Website: oakandoutdoor.co.uk

Email: sales@oakandoutdoor.co.uk

Registered Address: 124 City Road · London · EC1V 2NX

2. Placing an Order

When you place an order on our website, you are making an offer to purchase the product(s) at the stated price. A contract between us is formed only when we send you an order confirmation email. We reserve the right to decline any order — for example if a product is out of stock or if we suspect fraudulent activity.

By placing an order you confirm that:

• You are at least 18 years of age

• The personal and payment information you provide is accurate and complete

• You are authorised to use the payment method provided

3. Pricing and Payment

All prices displayed on oakandoutdoor.co.uk are in pounds sterling (£) and include VAT where applicable. The total price — including any delivery charges — will be clearly displayed before you complete your purchase. We do not add any charges at checkout that were not shown on the product page or in your basket.

We accept the following payment methods:

• Credit and debit card (Visa, Mastercard, American Express) — processed securely by Stripe

• PayPal

• Apple Pay and Google Pay

• Klarna (Buy Now Pay Later) — subject to eligibility and Klarna's own terms

Payment is taken at the time of order. We use Stripe for card processing — your full card details are never stored by Oak & Outdoor. All transactions are encrypted via SSL.

4. Delivery

We work with trusted UK trade suppliers who dispatch orders directly to you. Delivery timeframes are as follows:

Delivery type	Estimated timeframe	Notes
Standard UK mainland delivery	3–7 working days	From date of order confirmation
Free delivery threshold	Orders over £499	Free standard delivery automatically applied
Northern Ireland & remote Scotland	5–10 working days	A delivery surcharge may apply — displayed at checkout
International delivery	Not currently available	We currently ship to UK addresses only

Delivery is carried out by our supplier partners and their nominated carriers. We will send you a dispatch confirmation email with tracking information when your order leaves the warehouse.

Under the Consumer Rights Act 2015, if no specific delivery date is agreed and your order has not arrived within 30 days of the order confirmation date, you are entitled to cancel your order and receive a full refund.

5. Returns, Cancellations and Your Right to Cancel

As a consumer purchasing online, you have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your right to cancel:

You have the right to cancel your order within 14 days of receiving your goods — for any reason, without giving an explanation. This is your statutory cooling-off period.

To exercise your right to cancel, you must notify us in writing within 14 days of receipt:

• Email us at sales@oakandoutdoor.co.uk with your order number and confirmation that you wish to cancel

• We will acknowledge your cancellation within 2 business days and arrange collection or return

Return conditions:

• Items must be returned in their original condition and packaging where possible

• You are responsible for the cost of return delivery unless the item is faulty, damaged, or not as described

• We recommend using a tracked delivery service for returns — we cannot accept liability for items lost in return transit

Refunds:

• We will process your refund within 14 days of receiving the returned goods or proof of return, whichever is sooner

• Refunds are made to your original payment method

• If you choose to return an item after the 14-day cooling-off period, we are not obliged to accept the return unless the item is faulty

Faulty or damaged goods:

Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If your order arrives damaged or develops a fault:

• Within 30 days of delivery: you are entitled to a partial or full refund, or a replacement, of which is your choice.

To report a fault or damage, please email sales@oakandoutdoor.co.uk with your order number and photos of the issue. We aim to respond within 2 business days.

6. Product Information

We take care to ensure all product descriptions, dimensions, and images on our website are accurate. However, slight variations in colour may occur due to differences in monitor display settings. Product photographs are for illustrative purposes.

Where products are supplied by our trade partners, the manufacturer's product specifications, guarantees, and warranties apply. Details of any manufacturer guarantee are stated on the relevant product page.

If a product is out of stock after you have placed an order, we will contact you within 2 business days to offer an alternative, a revised delivery date, or a full refund.

7. Guarantees and Warranties

Many products in our range come with manufacturer guarantees. The specific guarantee applicable to each product is stated on its product page.

Guarantees cover manufacturing defects and material failures under normal use. They do not cover:

• Damage caused by misuse, accidents, or failure to follow care instructions

• Normal wear and tear

• Damage caused by weather conditions beyond ordinary British weather

• Modifications made to the product after purchase

These guarantees are in addition to your statutory rights under the Consumer Rights Act 2015 and do not affect them.

8. Our Liability to You

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms or act negligently, we are responsible for loss or damage you suffer that is a foreseeable result of our failure.

We are not responsible for:

• Loss or damage that is not foreseeable at the time of contract

• Business losses — our products are for domestic and personal use only

• Delays caused by circumstances beyond our reasonable control, including severe weather, industrial action, or supplier disruption

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

9. Intellectual Property

All content on oakandoutdoor.co.uk — including text, images, logos, and brand assets — is the property of Oak & Outdoor or our licensed suppliers and is protected by UK copyright law. You may not reproduce, copy, or redistribute any content from our website without our express written permission.

Product images supplied by our trade partners remain the intellectual property of those partners and are used with permission.

10. Use of Our Website

You agree to use oakandoutdoor.co.uk only for lawful purposes and in a way that does not infringe the rights of others. You must not:

• Attempt to gain unauthorised access to any part of our website or its systems

• Use the website to transmit any harmful, offensive, or fraudulent material

• Scrape, copy, or reproduce product data, pricing, or descriptions without permission

We reserve the right to suspend or terminate access to our website at our discretion.

11. Customer Reviews

We welcome genuine customer reviews of our products and service. Under the Digital Markets, Competition and Consumers Act 2024, we are prohibited from publishing or commissioning fake reviews. All reviews on our website are from verified purchasers only.

By submitting a review, you grant us permission to display it on our website and marketing materials. We reserve the right to remove reviews that contain offensive language, false claims, or irrelevant content.

12. Governing Law and Disputes

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute, please contact us first at hello@oakandoutdoor.co.uk. We will do our best to resolve any issue quickly and fairly. If we are unable to resolve a dispute directly, you may refer it to an approved Alternative Dispute Resolution (ADR) scheme or seek resolution through the courts.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in law, our business, or our products. The 'Last updated' date at the top of this page will reflect any changes. Your continued use of our website after changes are posted constitutes your acceptance of the updated terms.

Any orders placed before a change to these terms will be governed by the terms in force at the time of your order.